The next talk I’m attending is the “DIY Genius Bar: Embracing Student Leadership” by Sara Chai, Alicia Johal, and Marielle Venturino. I have seen some versions of student help desks in action and am always excited about the potential of getting more students involved in educational technology and investing in their school’s resources.
The first thing that Sara, Alicia, and Marielle do is demonstrate their DIY Genius Bar Website. They plan to do their whole presentation from the website itself. Cool! So what is the Genius Bar? They rolled out iPads to students and staff with very little training and support. The biggest problems that they were having were “tier 1” support: passwords, how to open a document, etc.
Sara states that she knew she had a lot of students and not a lot of support staff. So she began to look towards the students for…
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